Configure your Internet Service Provider Router
Contact your Internet Service Provider to configure your ISP router in Bridge Mode / Single User / DMZ. The option you choose will depend on the ISP device’s capabilities.
Bridge Mode
Enabling Bridge Mode in your ISP router turns off the combo unit’s router functionality, but it does not eliminate the VLAN 802.1Q tag from the Ethernet frames. It removes an unnecessary routing hop and lets the Araknis router be the one that manages IPTV and VOIP. Contact your ISP Provider to enable it.
Once your ISP router is in Bridge mode, configure your Araknis router WAN 1 in DHCP.
Single User
Enabling Single Mode in your ISP router turns off the DSL modem unit’s router functionality, eliminates the VLAN 802.1Q tag from the Ethernet frames, and uses PPPoE to create a WAN link from a telephone connection. IPTV and VOIP are routed in the ISP router.
Once your ISP router is in Single User mode, configure your Araknis router WAN 1 in PPPoE.
DMZ
Enabling DMZ in your ISP router does not turn off the combo modem unit’s router functionality; it keeps the routing in place and simply opens all the ports and passes the traffic to the Araknis router. Contact your ISP Provider to know how to enable a DMZ that points to the Araknis WAN private IP.
Once your ISP router is in DMZ mode, configure your Araknis router WAN 1 in Static IP.
Configure your Araknis WAN port
DHCP
Araknis setup for ISP devices set up in Bridge Mode:
In the Araknis WAN, you will have a public IP, so you will configure WAN1 as DHCP.
PPPoE
Araknis setup for ISP devices set up in Single User Mode:
In the Araknis WAN, you will have a public IP, but you will configure WAN1 as PPPoE. PPPoE requires a username and password you will find in Google. Contact your ISP Provider to provide further assistance.
Static IP
Araknis setup for ISP devices set up in DMZ:
In the Araknis WAN, you will have a private IP, so you will configure WAN1 as a Static IP.
Download the OpenVPN App
Download OpenVPN Connect on your PC or Mac here:
https://openvpn.net/client/client-connect-vpn-for-windows/
https://openvpn.net/client-connect-vpn-for-mac-os/
Download the OpenVPN Connect app on your mobile device here:
https://play.google.com/store/apps/details?id=net.openvpn.openvpn&hl=en_US
Configure the DDNS Service
Go to Settings > DDNS > Enable the WAN1 DDNS Settings > Write an Identifier Name for this location.
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You can write the same name as the Account Name in Control4.
Apply the recent configuration
Create a VPN
Go to Advanced > VPN > Click on the + symbol under OpenVPN.
Put the VPN Name > Apply the settings
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Write the same name as the Account Name in Control4.
Click on the recently created VPN > Download the client file by clicking Export Config.
A file will be downloaded in the PC.
Establish a VPN Connection
If you are using a PC or a mobile device from outside of the network:
Open the OpenVPN Connect app > File > Browse (look for the client file) > Connect
